Përshkrimi

EPPC Albania, on behalf of its client, an indoor entertainment and activity centre for children and adults, is currently recruiting a Centre Operations Manager.

The Centre Operations Manager will oversee the centre’s day-to-day operations and lead a team of approximately 50 employees through the relevant managers, supervisors and Crew Leaders. The role combines operational coordination, people management and customer service, requiring a visible on-site presence and regular interaction with both employees and customers.

Essential Responsibilities:

Manage the daily operation of the centre, ensuring that all service areas are well coordinated and operate effectively throughout the day;

Supervise and support managers, supervisors and operational staff, promoting cooperation, responsibility and a positive working environment;

Coordinate the different operational areas, including reception, activities, cleaning, customer service, bar and restaurant;

Maintain a visible presence within the centre and support the team in resolving day-to-day operational issues;

Monitor customer service and handle escalated complaints or sensitive situations;

Ensure that safety procedures, internal rules and operating standards are followed by employees and customers;

Identify staffing needs and work with HR throughout recruitment, onboarding and performance management processes;

Review customer feedback and operational observations and propose practical improvements;

Identify opportunities to improve and expand the centre’s range of services and packages, prepare relevant proposals for the Directors’ approval, and coordinate the implementation of agreed initiatives;

Provide regular updates to the Directors regarding operations, staffing, customer feedback and relevant issues.

Requirements for this position are:

University degree in Business Administration, Hospitality Management, Finance, or a related field;

Previous experience in a management role within a customer facing and operationally business;

Experience in hospitality, leisure, entertainment or another multi-service environment would be an advantage;

Initiative and the ability to develop proposals for new services, packages and activities, and coordinate their implementation;

Strong people management skills and the ability to motivate and support employees;

A social, approachable and confident communication style;

Ability to manage demanding customers and resolve complaints calmly and professionally;

Practical organizational and problem-solving skills.

How to apply:

To apply for this opportunity, please submit your CV through the following link: https://eppc.al/apply/

You will be contacted by EPPC, only if your CV will be qualified.