Përshkrimi

Get this opportunity!

Be that ONE!
​

NOC Specialist

Purpose of the position: Mobile, Fix, IT and VAS networks monitoring 24x7x365

Main Tasks:

24x7x365 Alarm monitoring and initiate troubleshooting process for all Mobile and Fix networks. Monitoring of some parts of IT network and Value-Added Services

Use internal tools to report/record on technical troubles, traffic and no traffic affected events according to the relevant procedure.

Escalation of network faults and malfunctions to the next level via Phone, Email, and Trouble Ticket within 10 -15 minutes and according to the respective procedure

Trouble Ticket Management: TT dispatching, following the issue until the case is closed

Collect, analyze and report timely about the network alarms or problems

First interface for the different problems, taking care about network and services availability and minimizing the time for fault diagnosis

Coordinate and communication for troubleshooting between national/international partners and internal technical teams, regarding interconnection problems

Coordination and control of sites access in Fix and Mobile network, opening and closing all the site visits of subcontractor employees or Albtelecom/ONE employees.

Coordination/ maintain the appropriate communication channels within and outside Technology Division for keeping them informed for network incidents

Report to Team Manager for any major trouble in the network. High Impact Events Interface within/outside company.

Replace other people in the shift when requested by the Team Manager, provides a shift handover for the oncoming shift and managers.

Compliance with company’s policies

Participating in other activities of the Team

Other duties as requested

Education: Electronic Engineering University Degree.

Experience and Qualifications: Experience in Telecommunications is preferrable.

Skills:

Availability to works in shifts,

Availability to work overtime if/when requested,

Computer skills in basic programs, knowledge of English language, ability to establish and maintain positive and productive working relationships and to express his/her ideas effectively in individual or group level.

Interested candidates should apply through the link: Job Detal | One

Deadline for the application is 30th of September 2026.

We will be glad to interview all candidates selected from the CV screening.

HR GROUP