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Social Media Support Specialist

Purpose of the position: Provide excellent support for customers with Social Media Channels; ensuring proper resolution of the request complaint and within timelines as per company KPIs.

Main Tasks:

Replying to customer requests on social media platforms.

Ensuring proper KPI achievements about timely and accuracy of problem solving.

Identify and delegate potential sales leads to TLM team.

Increase customer satisfaction by carefully understanding and addressing their needs.

Achieving the required KPI’s.

Escalate customer issues to the appropriate teams and follow up for proper resolution.

Create reports and propose efficiencies and initiative for increasing customer satisfaction.

Education: University degree.

Experience and Qualifications: At least 1 year in the Telecommunication field, Customer Care and social media experience.

Skills:

Effective Communication

Problem Solving

Microsoft office package

Good team player

Excellent attitude towards their work and empathy for their customers' needs

Excellent understanding and problem-solving skills to provide the information or solutions their customers need

Interested candidates should apply through the link: Job Detail | ONE

Deadline for the application is September 2nd,2026.

We will be glad to interview all candidates selected from the CV screening.

HR GROUP