Përshkrimi

Role purpose: To close sales and/or deals through telephone by creating a strong relationship with the customer

and by fulfilling company and customer satisfactions requirements.

Key accountabilities and decision ownership:

• Contact via phone existing or potential customers to inform them about a product or service using scripts.

• Answer questions about products or the company

• Ask questions to understand customer requirements and close sales

• Direct prospects to the field sales team when needed

• Shows persuasive and persistent behavior with the goal to close the deal

• Handle grievances to preserve the company's reputation

• Enter and update customer information in the database

• Take and process orders in an accurate manner

• Go the "extra mile" to meet sales goals

• Keep records of calls and sales and note useful information

Core competencies, knowledge and experience:

• Experience as Telesales representative for different markets

• Proven track record of successfully meeting sales targets over the phone

• Possesses excellent communication over phone skills and patience.

• University degree required

• Very good Albanian and English knowledge

• Very good typing skills and ability to operate the PC.

• Very good team player.

• Pleasant telephone manner and helpful attitude to callers.

• Willingness to work flexible hours.

• Customer focused and sales oriented

• Ability on being confidential

Please send your CV in the below email: [email protected]

Please note: Selection Process and Employment will be conducted by Vodafone Albania Dealers and Partners